Refund Policy

Last Updated: February 2026

Introduction/Purpose

This Refund Policy outlines the terms and conditions under which refunds may be issued for purchases made through domain. It is designed to ensure transparency and fairness while providing maximum legal protection to xixojatid in compliance with applicable laws and regulations in Portugal.

Scope and Applicability

This policy applies to all transactions conducted through the xixojatid website. By making a purchase, you agree to be bound by this Refund Policy. If you do not agree with any part of this policy, you should refrain from making any purchases.

Definitions

  • Refund: A return of funds to the customer for a product or service purchased.
  • Customer: Any individual or entity that purchases products or services from domain.
  • Product: Any item or service offered for sale on domain.

Main Policy Content

1. Eligibility for Refunds

Refunds may be granted under the following circumstances:

  • The product is defective or not as described.
  • The product was not delivered within the specified timeframe.
  • The customer has provided a valid reason for the return within the stipulated period.

2. Refund Request Process

To initiate a refund, customers must:

  • Contact xixojatid within 14 days of receiving the product.
  • Provide proof of purchase, including order number and receipt.
  • Clearly state the reason for the refund request.

Refund requests can be submitted via email to office@xixojatid.sbs or by calling +351 911 351-9164.

3. Return of Products

In cases where a product must be returned, customers are responsible for the return shipping costs unless the product is defective or not as described. Products must be returned in their original condition and packaging.

4. Processing Refunds

Refunds will be processed within 14 business days of receiving the returned product or the refund request. The refund will be issued to the original payment method used for the purchase.

User Rights and Obligations

Customers have the right to request a refund as outlined in this policy. However, customers are obligated to:

  • Provide accurate information when making a purchase.
  • Follow the refund request process as specified above.
  • Return products in accordance with the return policy.

Limitations and Disclaimers

xixojatid reserves the right to refuse a refund if:

  • The refund request is made after the 14-day period.
  • The product has been used or damaged by the customer.
  • The customer fails to provide adequate proof of purchase.

All refunds are subject to the discretion of xixojatid and compliance with applicable laws.

Data Protection/Security

All personal data provided during the refund process will be handled in accordance with our Privacy Policy. We are committed to protecting your personal information and ensuring its confidentiality.

Changes to Policy

xixojatid reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on the xixojatid website. Customers are encouraged to review this policy periodically for any updates.

Contact Information

If you have any questions or concerns regarding this Refund Policy, please contact us at:

  • Company: xixojatid
  • Phone: +351 911 351-9164
  • Email: office@xixojatid.sbs
  • Address: **Lisbon Business Center, Avenida da Liberdade, 123, Floor 5, Office 12, Lisbon, 1250-140, Portugal**

Governing Law and Jurisdiction

This Refund Policy shall be governed by and construed in accordance with the laws of Portugal. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Portugal.